Shipping & Delivery Information

Thank you for shopping with us! We’re committed to getting your order to you as quickly and efficiently as possible. Below is everything you need to know about our shipping and delivery policies.

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Shipping Methods & Delivery Times

Please note that delivery times may vary depending on your location and unforeseen circumstances.

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Order Processing Time

• Orders are typically processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed the next business day.
• You will receive a confirmation email once your order has shipped, including a tracking number.

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Shipping Destinations

• We currently ship to addresses within the United States.
• International shipping availability and rates will be displayed at checkout.

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Tracking Your Order

Once your order is shipped, you will receive an email containing a tracking number and a link to the carrier’s website. You can use this to monitor the progress of your shipment.

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Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Some products may have shipping restrictions due to size, weight, or hazardous material status. These restrictions will be noted on the product page or during checkout.

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Lost or Damaged Items

• If your order is lost or damaged during shipping, please contact our Customer Service team at pethouseserviceforyou@gmail.com within 7 days of delivery.
• We will work with the carrier to resolve the issue and arrange for a replacement or refund as appropriate.

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International Shipping (Optional)

If you offer international shipping, add details like customs duties, taxes, and expected delivery times here.

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If you need any more help or have questions about your order, feel free to reach out to us at pethouseserviceforyou@gmail.com.

Thank you for choosing Pet House!